Card Fees

Last update on June 17, 2025

Application fee

No fee for card application

Inactivity fee

No inactivity fee

Replacement fee

$10

A $10 fee applies for replacing an expired card

Customer support

No fees for contacting customer service about card, account or balance inquiries within the US. Note that charges may apply for calls outside the US or with a non-US phone number.

Monthly and annual usage

Monthly fee

No monthly fee

Annual fee

No annual fee

Purchase

POS (Point of sales)

No fees for in-store, phone or mail order purchases. Note that additional fees may be charged by third-party banks, financial institutions, or merchants when using your card.

Online

No fees for online purchases. Note that additional fees may be charged by third-party banks, financial institutions, or merchants when using your card.

Foreign exchange (FX) fees

Currency conversion applies to non-USD transactions. Note that additional fees may be charged by third-party banks or financial institutions when using your card.

International card usage

International transactions

No fees for international purchases. Currency conversion applies to non-USD transactions. Note that additional fees may be charged by third-party banks, financial institutions, or merchants when using your card internationally, including foreign exchange fees.

Card fees — full version.pdf Card fees — short version.pdf

Register your card for FDIC insurance eligibility and other protections. Your funds will be held at or transferred to Community Federal Savings Bank (“CFSB”), an FDIC insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event CFSB fails, if specific deposit insurance requirements are met and your card is registered. See https://www.fdic.gov/deposit/deposits/prepaid.html for details.

No overdraft/credit feature.

Contact Xsolla by calling +1 877-987-9233, by mail at 15260 Ventura Boulevard, Suite 2230, Sherman Oaks, California, 91403 USA, attention: Customer Support Service, or visit https://www.xsolla.com/ or http://help.xsolla.com.

For general information about prepaid accounts, visit https://www.cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit https://www.cfpb.gov/complaint.

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